My team of four each split up to look research three different neighborhoods throughout New York City and assessed which ones could use
When the annual American Customer Satisfaction Index results were released, Netflix proved to be dropping in its ratings. Netflix was once the hottest online streaming and DVD rental site on the market. Since they transformed their offers where customers had to choose between a DVD rental and stream, Netflix Customer Satisfaction rate lowered and fails to get back up.
Netflix rating had a steep drop back in 2011 and failed to recover. Even Amazon’s streaming scored a better rating than Netflix. Netflix satisfaction rate currently ties with Sears. When Netflix changed its policy many consumers were disappointed with the service offered. Even though Netflix has tried and exclusive content deal with Disney, the company’s host site still had problems. Even after two years, Netflix service is not up to the customers par as it was when they offered a good deal for the DVD rental and streaming service together.